Job DetailsOperations Manager - Melbourne
Ovum
Ref: : OPM (Ovum)
Location: Melbourne - Asia Pacific
Rate: N/A (Permanent)
Job Title: Operations Manager – Melbourne
Reporting to: Director of Research & Analysis – Ireland/London
Summary of position
This position is responsible for office operations for Australia. Specifically, this person is responsible for ensuring that the Ovum offices in Canberra, Melbourne, and Sydney operate smoothly and effectively.
Responsibilities:
• Working with the Finance team to ensure that staff expenses are paid in a timely manner, adhering to all internal process deadlines
• Ensure that vendors are paid in a timely manner
• Ensure that telephone and travel costs are managed to minimize cost and are in line with the ITM and Ovum Expenses Policy
• Work with the Finance team and senior management to ensure that statutory requirements such as, but not limited to insurance, taxes, and work-cover are properly addressed
• Work with PR team to coordinate travel associated with Roadshows, Breakfast Briefings, and Analyst Tours.
• Work with the other operations managers across the global organization to maintain a consistent approach to operations across Ovum
• Carry out any ad-hoc projects as directed by the Director of Research & Analysis
• Organise any necessary training for employees based in Australia, in line with the company’s appraisal process
• Liaise directly with the UK HR Ovum team, assisting them where necessary on HR related issues
• Ensure accurate records are kept of annual leave and long service leave entitlements for all Australian employees
Experience & Skills
Essential requirements
• Proven experience in a similar role
• Strong interpersonal skills
• Strong analytical skills
• Strong written and verbal skills
• Intermediate level or above skills with Excel & Word
• An excellent understanding of business practices in Australia
Desirable requirements
• Previous Human Resources experience and/or employment knowledge in Australia
• Previous Finance experience and/or knowledge
Core Competencies
Communication (Level 1)
• Share information and ideas in an open and honest way
• Behave with diplomacy, loyalty and integrity in all communication
• Ask and answer direct questions, making suggestions where appropriate
• Assess and evaluate information and ask for help when necessary
• Ensure the right people receive information at the right time
• Confirm information has been understood and assimilated
• Have sound listening skills that facilitate understanding and enable you to analyse a range of points of view
• Compile information into basic report
• Utilise all company communication tools and know which medium of communication to use at the appropriate time
• Keep yourself appraised of what is happening by reading company information, intranet, and team communication
Creativity (Level 1)
• Ask questions to ascertain how and why we do things a certain way
• Make suggestions for reinventing processes and finding more efficient ways of doing the job
• Think round a problem and methodically work through issues to come up with solutions
• Readily accept new ideas
Customer Focus (Level 1)
• Understand who your customers are and can identify their needs
• Follow up customer issues and work hard to resolve problems as promptly as possible
• Continually look for ways of delivering a better or more efficient service
• Ensure processes and product evolve to continually meet customer needs
• Project a professional image in your language and approach when dealing with customers internally and externally
• Have a thorough understanding of Informa systems policies and procedures to ensure excellent customer service
• Know when to escalate a problem to the next level
Team Working (Level 1)
• Keep appraised of the needs and demands of the wider team and always work as a unit
• Use diplomacy and discretion in supporting team members
• Build relationships in the team recognising that everyone works in different ways
• Demonstrate a positive attitude with colleagues and are proactive and productive
• Operate outside of your remit in terms of lending help, support or time to other team members as appropriate
Drive for Results (Level 1)
• Can work autonomously at times and demonstrate the ability to self-motivate
• Work efficiently and calmly under pressure, maintaining accuracy and attention to detail
• Manage a range of information at the same time and maintain focus on deadlines and priorities
• Always have the end goal in sight and work to the bigger picture
• Take responsibility as part of your job to understand the workings of the business as a whole and the direction in which it is going
• Deliver on or before deadlines
• Understand the key deliverables of your role and aspire to over achieve
• Can say ‘no’ when work is outside your remit or is impacting on delivering more important results
• Take responsibility for driving your own career development to ensure on going drive and commitment to the role
apply http://jobs.telecoms.com/Operations-Manager-_-Melbourne-4077